Privacy Policy

Auspec Cleaning Services ("Auspec," "we," "us," "our") respects your privacy. This policy explains what personal information we collect through our website and quote form, how we use it, and how you can contact us about it.

1. What Information We Collect

When you submit a quote request or contact us through our website, we collect the information you provide, which may include:

• Name
• Email address
• Phone number
• Suburb/address
• Service type requested
• Any notes or details you include about the job

If you become a client, we may also collect additional information needed to deliver the service, such as access instructions, booking history, and payment details. Payment details are processed securely by our payment provider and are not stored directly by us.

2. How We Collect It

We collect personal information directly from you when you:

• Submit a quote request through our website
• Contact us by phone, email, or message
• Book or receive a cleaning service from us

We don't collect personal information about you from third parties except where necessary to deliver a service, for example if a property manager provides your details to arrange a booking on your behalf.

3. Why We Collect and Use It

We use your personal information to:

• Respond to your quote request and provide a price
• Schedule, deliver, and follow up on cleaning services
• Communicate with you about bookings, changes, or issues with a job
• Send service-related updates and marketing communications only if you've opted in
• Improve our website and services
• Meet our legal and accounting obligations, including invoicing and tax records

We don't use your information for any purpose beyond what's needed to run our business and serve you as a client.

4. Who We Share It With

We don't sell your personal information. We may share it with:

• Service providers who help us run our business, such as booking, accounting, payment, email, and SMS platforms
• Our cleaning staff, to the extent needed to complete a booking
• Government or regulatory bodies, if we're required to by law

We do not share your information with unrelated third parties for their own marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies, such as Google Analytics, to understand how visitors use our site and to improve it. These tools may collect information like your approximate location, device type, and browsing behaviour on our site. You can disable cookies through your browser settings, though some parts of the site may not work as well if you do.

6. Marketing Communications

If you provide your email or phone number, we'll only use it to send you marketing, such as promotions or newsletters, if you've opted in to receive it. You can unsubscribe or opt out at any time by contacting us at Info@auspecservices.com.au or clicking unsubscribe in any marketing email. This is separate from service-related messages, such as booking confirmations, which we'll still need to send you as a client.

7. Data Storage and Security

We store personal information using reputable third-party platforms, such as our booking, accounting and email systems, and take reasonable steps to protect it from misuse, loss, or unauthorised access. No online system is 100% secure, but we aim to only collect what we need and keep it only as long as we need it.

8. How Long We Keep Your Information

We keep personal information for as long as needed to provide our services and meet our legal obligations. For example, financial records are generally kept for at least 5 years for tax purposes. If you've only submitted a quote request and never became a client, we'll delete your details after a reasonable period of inactivity, usually 12 months.

9. Accessing or Correcting Your Information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We'll respond within a reasonable timeframe. There may be limited circumstances where we can't fully delete information, for example where we're required to keep records for tax or legal purposes.

10. Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below so we can try to resolve it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this policy from time to time, for example if our services or systems change. The "last updated" date at the top of this page will reflect the most recent version.

12. Contact Us

If you have any questions about this policy or your personal information, contact us at Info@auspecservices.com.au.